Shipping & Returns

Where we ship: We deliver Australia-wide, including PO Boxes and parcel lockers.

Processing: Orders placed on business days are usually dispatched the same or next business day. Orders that need prescription checks may take longer.

Delivery times and costs:

Regional and remote areas may take longer.

Tracking: You'll get a tracking link by email once your order ships.

Lost or damaged parcels: If your parcel hasn't arrived within [10] business days of dispatch, or it arrives damaged, email us at [email] and we'll sort it out.

Returns & Refunds Policy

Faulty or incorrect items. If your item is faulty, damaged, or not what you ordered, we'll repair, replace, or refund it as required under the Australian Consumer Law. Contact us within a reasonable time with your order number and a photo.

Change of mind. We accept change-of-mind returns within 30 days of delivery, as long as:

• the boxes are unopened, sealed, and undamaged, and
• the lenses haven't passed their expiry date.

For hygiene and safety reasons, we can't accept opened contact lens boxes or blister packs unless the product is faulty. Return shipping for change-of-mind returns is paid by you.

How to return. Email [email] with your order number before sending anything back. We'll send you return instructions.

Refunds. Once we receive and check your return, we'll refund you to your original payment method within 5–10 business days. We'll refund original shipping costs if the item was faulty or we made an error.

Questions? Contact us at support@lensdirectau.com